Coventry City

Buying Tickets

Buying home match tickets

Disabled supporters of Coventry City can purchase home match tickets by visiting the Ticket Office (Mon-Fri, 9:30am-5:30pm, plus home matchdays) or at eticketing.co.uk/CCFC

Directions and parking information for the Ticket Office can be seen here.

Disabled supporters can also call 024 7699 2335/2334 to purchase, while any queries can be directed via TicketOffice@ccfc.co.uk

We would ask that, wherever possible, you detail the nature of your disability so that we are able to assist your purchase in an informed manner and to offer you seats most suited to your requirements (subject to availability).

Buying season tickets

Disabled supporters of Coventry City can purchase Season Tickets by visiting the Ticket Office in person during regular opening hours, or visiting www.eticketing.co.uk/CCFC.

Disabled supporters can also call 024 7699 2335/2334 to purchase, while any queries can be directed via TicketOffice@ccfc.co.uk

Buying away match tickets

The Sky Blues are given a limited number of tickets (including seating for disabled supporters) for away fixtures. Disabled supporters can purchase tickets for away games via the Ticket Office or at www.eticketing.co.uk/CCFC.

Disabled supporters of Coventry City can purchase by visiting the Ticket Office in person.

Disabled supporters can also call 024 7699 2335/2334 to purchase, while any queries can be directed via TicketOffice@ccfc.co.uk

Arrangements may vary from match to match depending upon who we are playing, and we would ask supporters to check details for individual away games as they as confirmed.

Season Tickets

How much are Season Tickets for disabled fans?

Season Tickets are priced at the rate relevant to the age of the supporter, with a carer Season Ticket free of charge if required.

Where do Disabled Supporters need to go to purchase their Season Tickets?

Disabled Supporters can purchase in-person at the Ticket Office or online at www.eticketing.co.uk/CCFC

Ticket Office hours are Monday-Friday, 9:30am to 5:30pm. Furter information about directions and parking can be seen here

Disabled supporters can also call 024 7699 2335/2334 to purchase, while any queries can be directed via Ticket.Office@ccfc.co.uk

Who is classed as a disabled supporter?

Disabled supporters are supporters who claim Medium or Higher rate Disability Living Allowance, this can be either the Mobility or Care components. Proof will be required to be shown when purchasing your first ticket and again when the allowance or Season Ticket is renewed.

Who is entitled to bring a Personal Assistant?

All disabled supporters are entitled to bring a Personal Assistant free of charge, although bringing a Personal Assistant is not a necessity if a supporter does not require one.

What price is a Junior Sky Blues Under 13 disabled supporter Season Ticket?

Because JSB Under 13 Season Tickets only apply with a full paying adult, these cannot be done for disabled supporters who are JSBs. This is because the carer Season Ticket is free, meaning there is no full paying adult.

The club's policy therefore is to charge the JSB Under 13 Season Ticket at the rate of JSB Under 16s, and still provide the carer ticket free of charge. 

For example: A non disabled Season Ticket holder Under 13 would pay for a JSB Membership and for an adult Season Ticket.
A disabled Season Ticket holder Under 13 would pay the Under 16 rate and receive a free carer Season Ticket.

Can a Carer use their Season Ticket when the Disabled Supporter is not in attendance?

No - the carer is only provided a free ticket for the game to care for the disabled supporter. 

If the disabled supporter is not present, the carer will not be able to use their ticket and will need to purchase a ticket for that match by visiting the Ticket Office either in advance or on the day.

Ticket Office: 

Please e-mail TicketOffice@ccfc.co.uk or call 024 7699 2335/2334 - alternatively, please visit the Ticket Office at the Coventry Building Society Arena. 

Customer Service/Disability Liaison: 

Our Disabled Liasion Officer is Jodie Jones - to contact Jodie, please email jodie.jones@ccfc.co.uk

Accessible Car Parking:

If you are a disabled badge holder, please e-mail christopher.otoole@apcoa.com

The carer/personal assistant is provided a free ticket for the game under the condition of providing support and assistance for the disabled supporter and their needs, to enable them to attend and enjoy the game safely and comfortably. Please ensure that your carer is able to care for you.

If the disabled supporter is not present, the carer will not be able to use the carer ticket.

Entrances are clearly signed and open approximately 90 minutes prior to kick off, or 75 minutes before kick off for evening matches. Dedicated Stewards are present to offer assistance and tickets are checked at each entrance with readers.

To bring medication into the Ground (whether on a Seasonal or Match-by-Match basis) – please contact TicketOffice@ccfc.co.uk with details of your current medication and any support you may require during the day.

We would ask that you advise the Club if you are to be accompanied by a personal assistant who is under the age of 16 at any time as this will ensure that the stewards in your area are aware should there be an emergency at any time

Evacuation procedures will be advised by matchday stewards in the event of an evacuation being necessary.

If you cannot find the information that you need in this guide, please contact the Ticket Office - Please email TicketOffice@ccfc.co.uk or call 024 7699 2335/2334.

Any supporter wishing to attend with an assistance dog must contact the Ticket Office to ensure the appropriate match tickets (subject to availability) are allocated and adequate arrangements have been made.

We have a dedicated Stewarding Team who are on hand before, during and after the game to help you make the most of your matchday experience.

As defined by the Equality Act 2010, a disabled person is an individual who “has a physical or mental impairment which has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities”.

We seek evidence or ‘proof of disability’ upon a supporter’s first purchase of each season. In such cases, any of the following may be regarded as acceptable proof:

1. Receipt of the mid-rate care element or the high rate mobility component of the Disability Living Allowance (DLA), War Pensioners’ Mobility Supplement or Personal Independence Payments (PIP). The DLA will be replaced by PIPs. The process will be phased across the UK and it is anticipated that DLA will end in September 2017, although early indication is that this may be postponed.
2. Receipt of either the Severe Disablement Allowance or Attendance Allowance.
3. War Pensioners’ Mobility Allowance or War or Service Disablement Pension for 80% or more disability.
4. Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted). Further advice can be found on the Royal National Institute of Blind People (RNIB) website.
5. A personal letter from the GP, community nurse or social worker that the individual has a long term impairment or ‘disability’ and requires assistance.
6. Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 – 95 dBHL or worse.
7. Confirmation in writing from Social Services that the individual has a learning difficulty or disability. This may include Proof of Registration with Social Services, or if not on the Local Authority Register, a letter from a doctor or support worker confirming that the individual has a difficulty in learning new skills, or may be unable to cope independently. For children – a letter from the head teacher at a special school confirming eligibility will be acceptable.

NB: This list is not an exhaustive list and consideration will be given to any other appropriate and official evidence that can be provided. 

There is no allocated seating for supporters with learning difficulties and they may therefore sit (subject to availability) in their preferred area of the stadium. If you require any further assistance, please speak to your nearest steward.

The Club is committed to Equality, Diversity and Inclusion and operates anti-discrimination practices throughout its operation. This includes supporters when purchasing tickets. Please read our Equality & Diversity Statement

You may be required to provide proof of disability when purchasing or collecting match tickets or Season Tickets. We thank you for your co-operation.

Temporarily disabled supporters (e.g. broken leg) that may affect access to the stadium or seating areas, should contact the Ticket Office before the game to arrange alternative seating (subject to availability). Please email TicketOffice@ccfc.co.uk or call 024 7699 2335/2334.

An example of a wheelchair platform at the Coventry Building Society Arena.

Visually Impaired Supporters are able to hire portable radios to listen to BBC CWR commentary of the game.

This is available for a returnable deposit of £10 from the Ticket Office on matchdays. Fans must return the radios at the end of the game. Fans are also advised that, in the interests of hygiene, it is recommended that they bring their own set of aux compatible headphones. 

On matchdays, information will be carried on the electronic scoreboard and via the public address system.